Contact
Book a waste billing demo
Tell us about your round - customers, collection fee, billing cycle and county - and we will map a walkthrough to your workflow.
- Email [email protected]
- We reply within one business day
- Call us +254 729 448 449 +254 736 448 449
- Mon-Fri, business hours (EAT)
- WhatsApp +254 729 448 449
- Opens with your question already typed
- Where we are Nairobi, Kenya
- English and Kiswahili
What to ask about
Come with a question, leave with a plan
Most conversations start in one of these four places. Any of them is a good first message.
Your statement, matched
Send last month’s paybill or bank statement with your customer list. We show you what BillGrid matches back to accounts, what it leaves for you, and who still owes.
Send a statementMoving your data across
Bring customers, contacts, and meter accounts over by CSV. Send us a sample file and we’ll check the mapping with you.
How a scheme migratesA walkthrough
We run your billing day in BillGrid, from the register to the arrears list, against the way you actually bill. Not a generic slide deck.
See all featuresYour own SMS or WhatsApp
Send under our sender ID and WhatsApp number at no extra cost, or have us register your own sender ID and set up your own WhatsApp business number for a one-time fee.
About messagingWhat happens next
Three steps, no sales pipeline
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Tell us what you bill
A message on WhatsApp or a two-line email is enough. Invoices, metered water, a waste collection round or invoicing.
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We map it to BillGrid
We load your own customers and statement, show you a billing run and the arrears it leaves, and tell you plainly where the gaps are.
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You send the first invoice
Set up the workspace, connect your payment methods, import your customers, and bill for real - usually the same day.
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Every way they pay
M-Pesa STK push and card checkout built in, paybill and bank reconciled from a statement, cash and cheque recorded by hand.
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16% VAT, handled
Tax applied and shown correctly on every invoice, receipt, and statement.
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Isolated per workspace
Every business gets its own customers, branding, and payment credentials.
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No cut on your paybill
Money paid into your own paybill or till is yours. BillGrid takes no percentage of it - you pay only your provider’s standard rate.
Before you write
Quick answers
01 Do I need a demo before I can try BillGrid?
No. You can start without a card and send your first invoice today - the walkthrough is there if you want someone to map your workflow with you first.
02 Can you help move my existing customers and invoices?
Yes. Customers, contacts, and billing accounts all import from CSV, and bad rows are reported with a reason instead of failing the whole file. Send a sample and we’ll check the mapping before you load the real thing.
03 Can I send from my own SMS or WhatsApp account?
Yes. Out of the box your messages go out under our sender ID and WhatsApp number. If you want your own name on them, we register your SMS sender ID with each network and set up your own WhatsApp business number, for a one-time fee. Ask us for a quote.
04 What if I bill for something other than water, waste collection or invoicing?
If you bill the same customers on a cycle and need to know who paid, invoicing with recurring plans usually covers it. Tell us the job anyway, and we will say plainly whether it fits or whether you are better served elsewhere.
Prefer to see it first?
Jump straight in and send your first invoice today - no card required. The conversation can happen after you’ve seen it work.